General Manager

Company: Serotonincenters
Location: Orlando
Posted on: February 4, 2025

Job Description:

Benefits:

• Commission
• Bonus based on performance
• Training & developmentDo you love health, wellness, aesthetics, and helping people feel better from the inside out? Serotonin Orlando FL is a NEW innovative concept with proven leadership in the Med-Spa and wellness industry that has created a new niche market. Our value concept is to increase the quality and quantity of lifespan through improving health span. We are looking for a creative, motivated leader, with experience in the Retail Management or Aesthetic medicine/medical spa industry (preferred) to help grow with our business. This person will be integral in the daily operations, sales, human resources, marketing strategies, and business development of Serotonin Centers Orlando and our center services. This full-time position oversees the day-to-day operational functions for the Center, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner.Responsibilities:
• Oversee and actively sell company products and services.
• Set goals, deadlines, and objectives for the team.
• Manage center promotions and patient incentives.
• Supervise office staff including front office administration, medical assistants, and providers.
• Create and maintain an ongoing structure for employee orientation and termination.
• Implement and/or update patient scheduling protocols, policies and procedures, telephone systems, text messaging and online review systems, EMR templates and consents, computer and technology updates, manage staff scheduling, schedule lunch and learns with representatives, process orders for office supplies, consumables, equipment, and more.
• Manage business software platform.
• Effectively lead and coach the team in company processes.
• Daily operations management.
• Ensure center maintenance.
• Manage patient satisfaction.
• Handle adverse reactions to treatments.
• Oversee equipment, warranties, and maintenance.
• Hire, train, and coach new staff.
• Implement procedures and protocols.
• Manage events and projects.
• Provide disciplinary measures for staff.
• Budgeting and profit maximization.
• Payroll management and team scheduling.
• Assist with HR issues: monitor employee vacation and sick time, and other duties.
• Assist office personnel and fill in for vacation, as needed.
• Perform other duties as required.Ensure sales goals are met and that contacts/leads turn into consultations, and into treatment sales. This position provides a very competitive compensation plan including a base salary, sales commission, and performance bonus potential.Qualifications:
  • Management and Customer Service experience.
  • Strong administrative skills.
  • Demonstrated ability to lead.
  • Comfort working with budgets, payroll, revenue, and forecasting.
  • Strong communication skills.
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Keywords: Serotonincenters, Brandon , General Manager, Executive , Orlando, Florida