ACCOUNT MANAGER
Company: ABL Tech
Location: Orlando
Posted on: October 18, 2024
Job Description:
Job Description: ABL Tech, a subsidiary of Abacus Life with over
20 years of industry presence, operates with the dynamic and
fast-paced culture of a startup. Renowned for our innovative
approach in providing mortality verification solutions, our
platform is extensively utilized across various sectors to monitor
retirees and prevent pension overpayments, serving clients such as
insurance companies, government agencies, and major financial
institutions.We are seeking an Account Manager to manage
relationships with our existing client base while taking on some
sales-related tasks in the beginning. The role will evolve into a
fully dedicated account management position. Initially, you will
focus on nurturing and growing client relationships while
supporting limited business development efforts. Over time, your
responsibilities will shift entirely to account management,
allowing you to concentrate on client satisfaction and
retention.Responsibilities:Primary Responsibilities - Account
Management:
- Serve as the primary point of contact for a portfolio of
clients, managing relationships and ensuring their needs are
met.
- Proactively assess client needs, provide strategic
recommendations, and deliver tailored solutions.
- Maintain regular communication with clients, addressing issues
and providing ongoing support.
- Coordinate with internal teams (e.g., product, sales, and
marketing) to ensure client needs are fully addressed.
- Provide regular updates, performance reports, and reviews to
ensure high levels of client satisfaction and retention.Secondary
Responsibilities - Sales Support (Initial Phase):
- Assist in identifying potential upsell or cross-sell
opportunities within your client portfolio.
- Support limited sales efforts by collaborating with the sales
team on new client acquisition strategies.
- Participate in client presentations or product demos as needed
to support business development efforts.Transition:As the role
progresses, you will gradually reduce your sales-related tasks and
transition to a purely account management-focused role, where your
primary goal will be to ensure long-term client success,
satisfaction, and retention.Training and Support:You will receive
comprehensive training to familiarize yourself with ABL Tech's
products, services, and the regulatory environments we operate in.
Ongoing support will be provided as you transition fully into
account management.Qualifications:
- Minimum 3 years of experience in account management, client
services, or a related field.
- Strong interpersonal, communication, and organizational
skills.
- Proven ability to deliver outstanding customer service,
ensuring client satisfaction and fostering long-term
relationships.
- Ability to anticipate client needs and proactively offer
solutions to enhance their experience.
- Demonstrated ability to manage multiple client relationships
and balance both account management and limited sales duties.
- Excellent problem-solving skills, with a focus on resolving
client issues quickly and effectively.
- Proficiency in MS Office, or similar CRM software.Preferred
Qualifications:
- Bachelor's degree in Business, Marketing, or a related
field.
- Experience in SaaS, financial services, or the insurance
industry.
- Proven ability to manage and grow client relationships.Job
Type: Full-time, ONSITE Monday to FridayPay:
- Competitive Salary + Bonuses
- Compensation tied directly to client retention, satisfaction,
and business development contributions.Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Keywords: ABL Tech, Brandon , ACCOUNT MANAGER, Executive , Orlando, Florida
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